Hotel General Manager - Baton Rouge, LA

Hotel General Manager - Baton Rouge, LA

Posted: 6/10/2014 - 12:34 pm

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Manages the hotel’s overall operation through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.

Primary Responsibilities:

Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.

Creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.

Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.

Promotes hotel’s policies and philosophies to employees and guests through direct and indirect interaction.

Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.

Produces monthly financial reports and knows at all times where the hotel stands against budget.

Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.

Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.

Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

Provides a professional image at all times through appearance and dress.

Follows company policies and procedures and is able to effectively communicate them to subordinates.

Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws

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