Hotel Manager/Front Desk/Maintenance - Little Rock, AR

Hotel Manager/Front Desk/Maintenance - Little Rock, AR

Posted: 9/3/2019 - 9:14 pm

Before applying, please read the ENTIRE description below.
Applicants must have reliable transportation.
Background check is required.

This position must be able to perform all job responsibilities in the hotel: A Manager/Customer Service position, maintenance, and housekeeping position. Areas of responsibility are essential to the successful operations of our business. This position is responsible for all aspects of running the Inn including reservations, guest experience, check in/out, daily breakfast, inventory, reporting, housekeeping, maintenance, and front desk relief staff.

The Innkeepers will be a "working manager" with a high level of energy and enthusiasm. Applicants must be hardworking, honest, and reliable with the ability to work in a team environment heavily focused on customer service and support.

Responsibilities and Duties:
Direct the daily operations of the Inn. Serve/set out breakfast daily. Responsible for all guest relations (reservations, check ins, check outs, inquiries and special requests, groups, etc.) to ensure highest level of guest satisfaction. Assigns and monitors the housekeeping and maintenance of the hotel via inspections. Ensure that there is a consistently high level of maintenance in the rooms, common areas, service areas and exterior grounds. Maintain excellent communications with staff and owner to encourage and promote positive working relationships. Hires/trains staff and conducts performance evaluations. Provides coaching and counseling to all employees when necessary. Responsible for maintaining supply ordering for all departments. Accountable for cash management, and submitting timely payroll, A/P, A/R, and revenue reporting. Maintains well-organized files. Answers guest complaints and resolves problems as to exceed guest expectations. Monitors and responds appropriately to online feedback (via TripAdvisor, Expedia,, etc.) in a timely manner. Has in-depth knowledge of the City of Little Rock with its various attractions. Works with the Owner to actively oversee and manage hotel room rates to achieve highest yields based on forecasted occupancy and demand. Occupy and oversee the hotel during hours when the lobby is closed, including nights and weekends to ensure guest safety and security. Innkeeper is on-call after hours and must be reachable by guests. Answering the telephone with a professional, service-oriented demeanor and a clear voice Taking reservations and responding to customer inquiries Using a computer and online reservation system Processing payments Greeting guests and assisting guests with all aspects of their stay, including making dinner reservations, providing for their comfort and their enjoyment of the inn, helping carry luggage, discussing area activities, and anything else they require Serving breakfast and providing assistance to the innkeeper in the kitchen when necessary Generally managing the operations of a successful lodging establishment. Anything else that comes up.
Other duties as assigned by the owners.:
Innkeepers also performs housekeeping tasks. Housekeeping duties include (but are not limited to): Making beds and changing linens, towels and robes Ironing/pressing linens Cleaning hardwood floors Vacuuming, which includes changing the vacuum bag and cleaning the filters Cleaning and sanitizing bathroom floors, sinks, toilets, tubs, showers, and mirrors Cleaning and sanitizing kitchen surfaces and appliances Dusting and polishing furniture and other surfaces, some of which may be antique Cleaning exterior porches and windows Removing stains from carpets Cleaning underneath and behind furniture Cleaning air conditioner filters Cleaning light fixtures, lamps, and light bulbs Identifying and reporting items, furniture, fixtures, etc. that may require repair Any other housekeeping duties we may require.
The successful applicants will have a strong work ethic and will be reliable, flexible, detail-oriented, and able to follow instructions. A professional demeanor and excellent customer service skills are essential. Familiarity with typical cleaning solvents and methods is important.

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