Innkeeper - Palm Beach, FL

Innkeeper - Palm Beach, FL

Posted: 5/3/2020 - 5:47 pm

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We are is looking for an innkeeper to manage and operate the 13-bedroom inn on the island of Palm Beach.

Our intimate, historic hotel is located in the heart of Palm Beach, offering guests the very best value around. Affordable, quaint and charming, the Palm Beach Historic Inn takes pride in providing comfortable, clean accommodations in a ‘in town’ location just one block from the beach.

This position is responsible for ensuring the satisfaction of the guest and success of the hotel doing so in a clean and orderly environment, in a timely fashion, in accordance with the standard policies and procedures designated for each task. Employee will perform staff and system management tasks to ensure a pleasant guest experience.

Responsibilities/Duties:

· Inn, Housekeeping and vendor staff management

· Create staff schedules and monitor time and attendance

· Prepare bi-weekly payroll packets for each department

· Conduct regular staff meetings, training sessions, and employee reviews

· Ensure property and industry standards and regulations are up-to-date and are made known to and maintained by staff at all times

· Ensure staff is equipped with all tools to serve the guests’ needs (food, office supplies, retail, linens, amenities and operating supplies for all departments)

· Understand and be well versed in the resort features and services including all outlets, hours of operation, activities and events available to guests

· Resolve any guest or billing issues to the best of your ability

· Report repairs and regular maintenance

· Submit monthly food and supply inventory

· Manage online booking through agencies and websites

· Package/Yield management

· Groups, blocks, and corporate billing management

· Work with marketing to create promotional strategies

· Work with accounting to manage budget and billing accuracy

· Actively pursue new and repeat business as well as corporate accounts

· Consistently strive to improve guest and community relations

· Audit all folios to ensure accuracy

· Review night audit paperwork to ensure accuracy

· Other duties deemed necessary or appropriate by management

Required experience:

· Minimum (2) years of experience as a director or assistant director of a Hotel/Inn/Bed and Breakfast/Resort/Spa or similar hospitality operation

· Proven experience in managing multiple priorities simultaneously and meeting deadlines

· Must possess excellent communication skills, both verbal and written, especially with guests

· Extensive knowledge of current trends in hotel/resort management

· Verifiable leadership qualities including superior relationship and communication skills

· Astute comprehension of hotel and spa financials, especially product cost, labor cost, inventory, health regulations, and their relationship to operations, management, and training.

· Experience integrating technology for scheduling, retail and professional product inventory control, ordering, sales, etc.

· Some experience with booking services and travel agencies is desirable

· Accounting/auditing knowledge pertaining to guest folios and client billing

· Experience in promoting and growing hospitality business using marketing strategies and community relationships

Job Type: Full-time

Salary: $45,000.00 to $55,000.00 /year

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